Terms & Conditions

1. Acceptance of Terms

By accessing our website or booking services with Neatly Clean, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

These terms apply to all customers, visitors, and users of our services. Neatly Clean reserves the right to update these terms at any time. Continued use of our services after any changes constitutes acceptance of the revised terms.

2. Services

Neatly Clean provides the services described on this website. A current list of what we offer is on our services pages.

Availability may vary by location, dates, and capacity. We reserve the right to decline or cancel a booking at our discretion when necessary for safety, legal, or operational reasons.

3. Quotes and Pricing

Quotes provided through our website, phone, or email are estimates based on the information provided by the customer. Final pricing may vary depending on:

• The scope of the work or booking actually required
• Any additional requirements specific to your booking
• Additional services requested on the day of service
• Any special materials, equipment, or handling required

Customers will be notified of any pricing changes before service is performed.

4. Scheduling and Appointments

Customers may schedule services through our website, phone, or other approved communication methods. By scheduling a service appointment, you agree to:

• Provide accurate contact and booking information
• Be reachable at the agreed time, and provide any access or arrangements agreed when booking
• Let us know as early as possible if an appointment needs to be rescheduled or cancelled

Please tell us promptly if an appointment needs to change so it can be rescheduled.

5. Customer Responsibilities

Customers are responsible for anything agreed as their part of the booking. Depending on the service this may include:

• Providing accurate information about what the service involves
• Supplying anything you agreed to provide at the time of booking
• Meeting any preparation steps we confirm with you in advance
• Telling us about anything that could affect the service being carried out safely

Failure to meet agreed responsibilities may result in delays, rescheduling, or incomplete service.

6. Payment Terms

Payment terms, including accepted payment methods and due dates, are confirmed with you in writing when your service is quoted and booked.

Any recurring service is billed as agreed in writing with you.

7. SMS and Communication Consent

By providing your phone number to Neatly Clean, you consent to receive communications related to your service, including:

• Appointment confirmations and reminders
• Service updates and follow-ups
• Customer support communications
• Occasional promotional messages (opt-in only)

Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message or contacting us directly.

8. Website Use

The content on this website is provided for informational purposes only. You agree not to:

• Use the website for unlawful or unauthorized purposes
• Attempt to disrupt or damage website functionality
• Copy or distribute website content without written permission
• Submit false or misleading information through any website form

All website content including text, logos, and images are the property of Neatly Clean unless otherwise stated.

9. Limitation of Liability

While we take care over every booking, outcomes can vary with conditions outside our control. Neatly Clean shall not be liable for:

• Pre-existing conditions or damage not disclosed to us in advance
• Delays caused by circumstances outside our reasonable control
• Loss or damage to items left in our care that were not declared
• Changes in condition occurring after the service is complete

Our liability is limited to the amount paid for the specific service provided.

10. Third-Party Services

Our website or services may include links or integrations with third-party platforms such as scheduling tools, payment processors, or review platforms. We are not responsible for the privacy practices or content of these third-party services. Use of any third-party platform is governed by their own terms and privacy policies.

11. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Any updates will be posted on this page with a revised effective date. Continued use of our services after updates have been posted indicates your acceptance of the revised terms.

12. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us: